Terms & Conditions

We pride ourselves on simple, easy to understand terms and conditions because, let's face it, we all hate pages and pages of text that make no sense. Once an order is placed and paid for it is understood that you accept our terms and conditions:

    • Returns: All returns must be made within 14 days of receipt of your order. If you are unhappy with you purchase you may return it to us for a refund within this time. Please note you will not be reimbursed for the cost of the return postage. Return address: Oh Flora Returns, Stanhope, Dilwyn, Herefordshire, HR4 8JH (Please ensure you include your order number with your return).
    • If returns are received outside of the 14 day period, a credit note for the value of the item will be issued in the form of a Voucher Code.
    • If an item is faulty, it may be returned for a full refund within 28 days of receipt.
    • Exchanges: If you'd like to exchange an item of clothing for an alternative size, simply follow the return instructions above and include a note stating your order number and the size/colour you'd prefer. Exchanges will be processed the original item is received.
    • Non personalised products can be exchanged within 14 days of purchase. Once the item has been returned a confirmation email will be issued confirming receipt of the item and the requested alternative will be dispatched within 24 hours. 
    • Please note that personalised items do not qualify for refunds.
    • Damage: Oh Flora does not accept responsibility for items that have been damaged in transit. All items are packed/labelled to ensure that Royal Mail are made aware of the best way to handle them. Please take up any damage claims directly with Royal Mail.
    • Items returned after the 14 day cut off period will not be refunded. They can be exchanged for items to the same value.
    • Alternatives: If you order something which is out of stock we promise to let you know as soon as possible - we will await your instructions as to whether you would like an alternative product or a refund of that item. 
    • Dispatch: All of the products on our website are dispatched from the UK via Royal Mail. If Royal Mail are unable to deliver your item a card will be left with collection instructions. If the item is not collected and is returned to us, the customer is responsible for paying the full postage amount for the item to be redelivered. If a refund is requested the full cost of postage will be deducted.
    • Timescales:  Each item has a different dispatch time. CARDS: all cards are dispatched same/next working day PERSONALISED - Please allow a minimum of 7 working days for any personalised or amended orders to be dispatched. EVERYTHING ELSE - We aim to get all order dispatched within 3 working days but this is not always possible. Please allow 7 working days for items to be dispatched. If you would like an estimated delivery date for an order  or your order is required urgently, please do email ohflora@hotmail.com with your order number and we'll do our best to meet your deadline.
    • Personalisation: We make every effort to personalise products where possible but please remember that our greetings cards are not personalised (unless stated) and will arrive blank inside.
    • Import Taxes: Import taxes may be due if delivery is outside the UK, please note that we DO NOT cover import duties. These will need to be paid by the recipient.
    • Privacy: We promise not to share you information with anyone else - no third parties or marketing companies whatsoever. 
    • Refunds: Refunds will not be permitted on orders which were dispatched within the timescales mentioned above. We cannot be held liable for delay by third party delivery companies.
    • Non-receipt of an order must be reported to us within 20 days to allow us to investigate or send replacements. Any later than this and no refunds or replacements will be sent.
    • Address Errors: Please ensure that your delivery address is entered correctly when you place your order. If any details are missing or incorrect your order is unlikely to be delivered and no refund will be provided. Your address is included in your order confirmation email, please let us know of any errors as soon as possible.

If there is anything you are unsure about please get in touch before making your purchase.